Help Center / Frequently Asked Questions (FAQ)

We deliver our exquisite crystal jewelry worldwide. Whether you’re in a bustling city or a serene countryside, the allure of our pieces is accessible to you.

For most locations in North America, you can expect the arrival of your crystal jewelry within 7-10 business days from the date of your order is shipped. For International orders we will inform you of your expected delivery time as it will vary depending on location.

Absolutely! You will receive an email with detailed tracking information as soon as your order is dispatched.

You have a generous 7 days from the date of receiving your crystal jewelry to initiate a return or exchange. Please contact our Customer Support team for assistance.

In the rare event that you receive a damaged or incorrect item, please contact our Customer Support team immediately. We’ll promptly address the issue.

Your satisfaction is our primary concern. If you have any questions, concerns, or need further information about our shipping services, please don’t hesitate to contact our responsive Customer Support team. You can reach us at titanlayajewellers@gmail.com. We are here to assist you and ensure that your journey with our crystal jewelry is a delightful one.

If you have any additional questions or need further assistance, please feel free to get in touch with us. Your satisfaction is our priority, and we’re here to make your crystal jewelry experience exceptional.

Shipping charges are non-refundable, even for returns or exchanges.

Yes, for orders over $60, we offer free shipping, providing an economical experience for our valued customers.

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We implement industry-standard security measures, including SSL encryption, to protect your personal and financial information during online transactions.

Once an order is placed, it enters processing promptly. Contact our Customer Support team immediately if you need to change or cancel your order.

Thank you for visiting the Titanlaya Jewellers Help Center. If you need further assistance, don’t hesitate to reach out to our dedicated Customer Support team.

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