We want you to cherish every piece of our crystal jewelry, and we understand that sometimes circumstances may lead to the need for a return or exchange. Below, we outline our Refund Policy to ensure a smooth and transparent process:

1. Return and Exchange Period

You have a generous 7 days from the date of receiving your crystal jewelry to initiate a return or exchange. We want you to have ample time to ensure your complete satisfaction. Please note: Shipping costs associated with returns & exchanges are non-refundable.

2. Eligibility Criteria

To qualify for a return or exchange, the item must meet the following criteria:

• The item must be unused and in the same condition as when you received it.
• It must be in its original packaging.

We value the quality of our products, and your item must be returned in a condition that allows us to resell it.

3. Initiate the Process

To initiate a return or exchange, please contact our Customer Support team at titanlayajewellers@gmail.com within the 7-day period. Our team will guide you through the process, ensuring a hassle-free experience.

4. Refunds

Upon receiving and inspecting the returned item, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

5. Exchanges

If you wish to exchange your crystal jewelry for a different item, please contact our Customer Support team. They will provide you with the necessary instructions to facilitate the exchange process.

6. Shipping Costs

Shipping costs for returns or exchanges are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

7. Contact Us

Your satisfaction is our utmost concern. If you have any questions, concerns, or need assistance with the return or exchange process, please reach out to our dedicated Customer Support team at titanlayajewellers@gmail.com. We are here to assist you every step of the way.

Thank you for choosing Titanlaya Jewellers. We appreciate your trust in our crystal jewelry, and we are committed to ensuring your experience is as delightful as the pieces you’ve selected.